Contact Support

Write us to support

If you are not able to find the answer to your InstallBuilder question in our User Guide or our FAQs, you can contact our support team by emailing [email protected].

To speed up the resolution of your case, please describe your question, problem, suggestion, or feature request in as much detail as possible. If applicable, please mention the exact version of InstallBuilder you are using as well as the exact operating system you are using it on.

If your question is related to how to troubleshoot or help implementing some fucntionality, you could also include your project file or code snippet, as well as any debug or log file that the installer may have generated.

We respond to support requests as quickly as possible. Maximum response times are typically 24 hours for standard support customers and 48 hours for basic support customers, Monday through Friday. If you have attempted to contact us and have not received a response within the appropriate time frame, please double check that you don't have any spam filters installed which are blocking our messages to you.